"Fast Food Restaurant Employees' Experience in Integrating Individuals with Intellectual Disabilities: A Qualitative Phenomenological Study in Riyadh"

This study analyzes the professional experience of fast-food restaurant employees interacting with a colleague with Down Syndrome, using a qualitative phenomenological approach to understand how meaning is constructed through this shared work context in Riyadh. Data were collected through in-depth interviews with five employees and analyzed following Colaizzi’s phenomenological method.
The findings revealed that participants initially experienced hesitation and anxiety due to limited prior knowledge. However, ongoing interaction led to a positive cognitive shift in their perceptions, fostering greater acceptance and appreciation of their colleague’s abilities. Challenges related to task speed and coordination during peak hours were noted, but organizational support and task redistribution improved workflow and team cohesion. The experience also promoted higher morale and social awareness, helping to counteract stereotypes and strengthen a culture of inclusion.
The study recommends implementing pre-employment training, developing flexible inclusion policies tailored to workplace contexts, and fostering environments that support the professional integration of individuals with intellectual disabilities.
Keywords: Down Syndrome, professional inclusion, phenomenology, social awareness, fast-food industry.